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Frequently Asked Questions

Q1: Is OutScribe secure?
Q2: What is so good about this secure central client area?
Q3: How will I know what's happening with my job?
Q4: What other features do OutScribe have?
Q5: Who are your staff?
Q6: Do you have any hidden costs?
Q7: My audio files are too big and I can't upload?

  1. Is OutScribe secure?
    Yes, it is secure. All client and OutScribe staff communication to our server is encrypted using 256 bit SSL. All passwords are unique to each person using WorkSpace and can be changed frequently by the users at any time.
  2. What is so good about this secure central client area?
    This central client area is designed with simplicity and convenience in mind. It enables clients to keep tabs on every stage of their job – i.e. from the time you submit the audio file until you receive the transcribed documentation.
  3. How will I know what's happening with my job?
    Progress can tracked via the client WorkSpace.  An automatic notification email is sent as soon as a transcript is ready to be downloaded.
  4. What other features do OutScribe have?
    Clients can subscribe to the Repository to store transcripts, can view their invoice history, create separate projects and receive itemised invoices as well as collaborate with colleague's WorkSpaces.  The features are numerous and extensive so give us a call to discuss them!
  5. Who does the typing?
    All work is completed by Australian residents. We believe in supporting the Australian workforce with a fair rate of pay.  
  6. Do you have any hidden costs?
    No, we don't. Our costs are very transparent. We charge by "per audio minute" which allows you to know upfront the cost of each of your audio recordings. The major benefit will be greater ability to forecast and budget, not only for individual recordings but even whole projects.
  7. My audio files are too big and I can't upload?
    Please see contact us and we can email you conversion tips to downsize files for both Mac and Window users.

e-Steamed Clients

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    I love your website; very easy to use.

    Simon, Hepburn Wind

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    I like the client interface that you have available – nice and simple and easy to understand.

    Yvette, Happy Child

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    What a wonderful service, signing up was painless too! Just wanted to pass on how impressed I am with you, I will definitely be using your service again.

    Dimi, Foundation House

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    My gratitude for the transcript, it's very good, thanks so much! (also the process was surprisingly easy and a relief!)

    Maureen, University of Queensland

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    I have now been using OutScribe for four years and found the response of the OutScribe service extremely prompt and accommodating.  I would recommend the service to anyone who needs regular information typed.

    Mark, University of New South Wales

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    Just a quick note to say thank you very much for the wonderful service you offer. I would highly recommend your service to our organisational partners.

    Souzi, NFP Research

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    John and Zen, Empower Your English - EYE

Steamy Features

  • Upload all your files at once, just drag 'n' drop

    Drag 'n Drop uploads
  • Work collaboratively & privately with unlimited projects

  • Let me see if I've got this right, you need to...

    1. Collaborate with colleagues from other organisations
    2. On some but not all of your projects
    3. While allowing others to upload and download files
    4. Having different invoicing requirements per project
    5. At no extra cost

    Of course we can