the.tech/support.guy

There, I came clean and said it right up front, I can't spell.  It therefore goes without saying that I'm not allowed anywhere near the transcription work. My talents lie elsewhere. Confine me to a dimly lit room with a PC, an internet connection and you won't hear any complaints.

From OutScribe's inception my role was the technical development of the company.  For me this also means nurturing the technical mindset and culture of OutScribe and its contractors.  Security has always been a high priority. For example, we've never emailed transcripts to clients even though that was standard practice in 2005. Un-encrypted emails can simply not be considered secure, and astonishingly some companies continue this practice even now.

Often I'll work with the audio recordings too, which is very much my forte. At age 16 I left home and headed to Sydney to embark on a career of audio engineering. I transitioned into full-time IT twenty years ago but I've continued to remain very active in sound, most frequently in the form of red-wine enhanced (see my latest wine-philistine review) listening sessions with my beloved 1970's British speakers.  There's ongoing work on how SteamBot handles audio files but more often than not I get hands-on.  Sometimes we'll receive problematic and difficult to hear recordings due to poor recording set-ups or conditions, resulting in a poor quality transcript or in the worst cases, no transcript at all! This can be devastating because it's usually impossible to repeat an interview.  It's at these times I put on my super hero cape and come to the rescue. I'll often be able to reduce unwanted noise and bring out more vocal clarity so we can produce a transcript from something that was previously unintelligible.

One of my roles is to support and maintain our custom built transcription platform that we affectionately refer to as SteamBot. We're currently mid-way through a significant update which will make way for some great improvements, including a full rewrite of our web interface, which I'm particularly excited about.  We developed SteamBot to accommodate a wide variety of client needs so under the bonnet there's a lot of complex features and presenting these while ensuring things stay intuitive for clients is a challenge.  Most features like the notification systems, work-flow handling, editorial and approval processes, account and invoice management go unnoticed (well, unless I break them!). These are all essential features in delivering a smooth service but go unnoticed when doing their job well.  So working on a new user interface is an engaging change and I'm sure will be really appreciated by clients when it's done.

Another of my daily tasks is to monitor and manage our IT systems.  Good security doesn't occur without constant vigilance and close monitoring.  We use a range of tools to this end; backups, nightly updates, real time intrusion detection and prevention tools and of course physical server security.  Our server is located in Australia, which is vital.  Overseas hosting is far cheaper but as soon as your files leave Australia you've also lost the legal protections and privacy standards we enjoy in Australia.

Sydney's Equinix SY4 data centre which provides OutScribe with extensive interconnection and redundancy

OutScribe uses the Equinix SY4 data centre located in Sydney which provide us premium hosting features:

• 24/7 onsite security personnel
• Biometric fingerprint security
• 24x7 CCTV recordings
• UPS and Diesel backup generators
• Direct cross connectivity into multiple 1st tier internet providers
• Cooling Redundancy

I feel so fortunate to be able to work every day in a role that combines all of my passions and get paid for it.  I work with some very talented people that are committed to achieving quality results and it shows. We constantly get messages of appreciation from clients and mostly thanks to their personal recommendations OutScribe has seen constant growth year after year.

Thank you for making it possible and supporting OutScribe.